If you receive services as a client of Rainbow Health, you should know Rainbow Health's policies regarding data collection, your rights as a client including Rainbow Health's policies on release of information, and information on how to file a grievance. Below are documents explaining these policies. All documents are available in alternate formats upon request. Please contact the Rainbow Health AIDSLine at 800–248–2437 if you have any questions.
Client Bill of Rights
As a client of Rainbow Health, you have the right to:
- Be treated with consideration and respect by staff, volunteers and interns of JustUs Health. You have the responsibility to treat Rainbow Health staff, volunteers and interns in a similar manner.
- Quality services without discrimination regardless of race, ethnicity, national origin, religion, age, sexual orientation, gender or disability.
- Confidentiality of information we collect about you. No identifying information about you will be shared outside of Rainbow Health without a release of information dated and signed by you listing individuals and agencies with whom you have agreed to have us share information. Any exceptions are outlined in the data practices guidelines. All records and files pertaining to the services you receive at Rainbow Health will be kept in locked filing cabinets and/or secure computer files when not in use.
- Review all private information in your file and obtain a copy of this information. If you request a copy, the request must be in writing and signed by you. We will not give or send a copy of your file to any other person without a signed release from you except if we receive a valid court order.
- Expect reasonable assistance to overcome language, cultural, physical or communication barriers. This means for example, that upon request JustUs Health will provide interpreters for the deaf and for those who do not speak English.
- Prompt and reasonable response to you questions and requests.
- Participate in developing your service plan including developing service goals that meet your needs.
- Prompt Information on how to make complaints and pursue a grievance if you are having difficulties or are dissatisfied with the services you are receiving.
- Refuse services or recommended services and to discontinue services at Rainbow Health.
- Receive timely notice and explanation of changes in program guidelines including changes in eligibility criteria and funding availability.
If you have questions about Rainbow Health's services, or would like to make a suggestion, you may do so with your service provider, the program manager, or the director of programs.
Specific Rainbow Health programs or services may have additional rights and responsibilities that will be made available to you upon entry into the program. As a provider of services, Rainbow Health will:
- Determine your eligibility to receive and to continue services.
- Assign the staff, volunteers or interns who will work with you.
Client Grievance Procedure
- Any person receiving services from Rainbow Health may voice comments, concerns, or grievances directly to the staff person they are working with or to that staff person's supervisor.
- If your comment, concern or grievance was not addressed to your satisfaction, you may arrange a meeting with or submit a written statement to the Director of Programs. The Rainbow Health staff person you talked with will provide the contact information including the name, address and phone number of the Director. Your written statement or request for a meeting must be received within two weeks of the date you last addressed this issue or concern with the staff person or their supervisor.
- You will receive a written response within 30 days after we with you receive your written statement. This written decision is the final decision of Rainbow Health.
- Some programs offered by Rainbow Health are funded through contracts with various government agencies that will also accept your grievance if your concern or grievance has not been settled to your satisfaction. Information with the appropriate name and contact information at each agency is available upon request or will be mailed to you within one working day of your written or verbal request for it.
Client Data Practices
County and state government funders require that some personal information be collected from our clients and reported periodically for the following purposes: to identify the services that people with HIV/AIDS need and use, to identify barriers to those service, to evaluate future funding needs, to determine your eligibility for services and to verify to funding sources that this service is being provided. You have the right to refuse to share information about yourself. However, in some cases JustUs Health will be unable to provide some types of service to you unless we have this information. As of January 1, 2009, your name is provided to the Minnesota Department of Health as part of the data we collect. Federal and state privacy laws protect this information from being released to anyone outside of the Minnesota Department of Health.