Housing Access Coordinator


The Housing Access Coordinator provides limited assistance up to six-months to individuals living with HIV/AIDS facing homeless or are at risk of homelessness. The Housing Access Coordinator prepares people for housing that are on the transitional housing program waitlist and in case management at JustUs Health and other AIDS Service Organizations in our area. The position will assist clients in individual housing plans with clients including helping clients sign up for appropriate waiting lists, assisting with applications, and performing housing searches, including Fair Market Rate rentals, voucher programs, public housing programs, and transitional housing programs. The Housing Access Coordinator will also negotiate leases on behalf of clients in collaboration with case managers and the client. This role provides support to individuals and families in the Twin Cities. The Housing Access Coordinator also will help clients resolve barriers to housing by taking steps to understand and improve credit histories and options for expungement of problematic legal issues.


Client Support

  • Complete client assessment for referred clients and create individual housing plans with clients (alone or in collaboration with their case manager).
  • Maintain client files including regular case notes on client interactions and weekly updates on client’s housing process; collect required documentation from clients, complete data entry of client notes, documenting communication with providers, as well as process information for program reports and invoicing, etc.
  • Proactively seek new housing opportunities and resources to successfully house clients including creating ongoing relationships with local landlords; and understanding & engaging with local resources that help low-income people pay for housing.
  • Advocate for and with clients including by providing assistance to complete forms for placement on waiting lists, negotiating leases, assisting with applications and performing housing searches
  • Negotiate leases on behalf of clients in collaboration with case managers, including transportation assistance for clients to housing appointments and education on how to access other housing resources.
  • Assist clients surrounding Fair Market Rate rentals, voucher programs, public housing programs, and transitional housing programs.   

Housing Search and Placement

  • Maintain an understanding of program eligibility criteria, verification processes and documentation standards and complete documentation using electronic databases and on paper files.
  • Understand and research trends in the Metropolitan rental market
  • Search rental housing databases (Craigslist, Housing Link, Trulia, etc.) to find vacancies
  • Develop and facilitate one-on-one and group level life skills courses for clients including tenant rights and responsibilities, housing discrimination, communicating with landlords and others


  • Network with other agencies, community groups, housing providers and individuals find housing
  • Participate in area homeless planning groups including CoC meetings as appropriate
  • Participate in staff meetings, trainings, and team-wide activities and initiatives as directed by Supervisor
  • Support team members in work efforts through client consultation, coverage, referral education, etc.
  • Attend staff meetings and completes mandatory certifications and requirements and competency evaluations on time.

General Responsibilities

  • Maintains current knowledge in present areas of responsibility, profession and industry trends. (i.e., self-education, attends ongoing educational programs).
  • Demonstrates competency in providing client care that is individualized relative to age, population, developmental, psycho-social-cultural and demonstrated needs.
  • Living the values of JustUs Health: Inclusion, Equity, Innovation, Compassion, Integrity, Professionalism, Excellence.
  • Carries out duties in compliance with all state and federal regulations and guidelines.  Complies with all company and site policies, procedures, and mandated regulatory and job training requirements.
  • Makes a positive contribution as demonstrated by:
    • making suggestions for improvement
    • learning new skills, procedures, and processes.


    Education and/or Experience

    Minimum Requirements

    • Bachelor’s degree in public health, social work, human services or other related area or equivalent professional experience, specifically in housing and/or HIV, substance abuse, and mental health.
    • 1-3 years of social service experience working with clients with the following backgrounds: HIV, substance abuse and mental health, social service or workforce development including carrying a caseload consisting of housing assessment or placement, psychosocial assessments, interdisciplinary care coordination, resource development, development and utilization of client-centered care plans.  
    • Comfort working independently and as part of a team.
    • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
    • Excellent verbal and written communication, problem solving and organizational skills.
    • Valid Minnesota Driver’s license is required. Access to reliable transportation and ability to travel independently throughout the state of Minnesota is required.

    Preferred Qualifications

    • Knowledge of Twin Cities housing climate and resources strongly preferred.
    • Demonstrated capacity to identify/address and intervene on clients’ housing barriers.
    • Demonstrated skill and expertise working with African American and multi-racial communities who are disproportionately impacted by HIV.
    • Comfort and skill in addressing Gay/Bi/MSM/Queer and Transgender health issues.
    • Capacity to work with HIV-positive people, and those engaged in risk behaviors for HIV in individual settings.
    • Those with lived experiences in or passion about African American and multi-racial communities who are disproportionately impacted by HIV, Gay/Bi/MSM/Queer and Transgender health issues, HIV-positive people and those engaged in risk behaviors for HIV in individual settings are strongly encouraged to apply.

    Other Skills and Abilities 

      • Ability to use sound judgment and discretion regarding confidential information.
      • Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
      • Solid project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.
      • Finds common ground and can gain collaboration among management, colleagues, and peers; can influence outcomes without directing or commanding.
      • Ability to perform under stress in cases of emergency, critical or hazardous situations.
      • Ability to work with others in a team environment.
      • Desire to work in an organization committed to equity.


      Working Environment

      • General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels. 
      • Travel to sites in a car as needed – not to exceed 50% time out of office.
      • Long-distance or air travel as needed – not to exceed 5%.
      • Work outside of normal office hours may be required including nights and weeks
      • Periods of stress may occur.

      Physical Demands

      • Activities require a significant amount of sitting in an office and work desks and in front of a computer monitor.
      • Some walking and standing relative to interaction with other personnel. 
      • May have responsibility to lift and/or carry of supplies up to 25 lbs with or without assistance
      • May be exposed to a variety of drugs, chemicals, and other physical hazards found in patient clinics, hospitals, housing environments, and in working directly with clients.

      jobs@justushealth.mn (PREFERRED)
      JustUs Health
      Attn: Human Resources
      2577 Territorial Road
      St. Paul, MN 55114